Terms of Service

Website: https://smotors.pl

User: Any natural or legal person visiting the Website

Client: A User who books or purchases workshop services

Service Provider: SMOTORS Polska Sp. z o.o., Dobrego Pasterza 191, 31-416 Krakow, Poland

By using the Website, you confirm that you have read and accept these Terms and the Privacy Policy. If you do not agree, do not use the service

The Website allows Clients to:

1. browse information about mechanical, diagnostic, and tire services;
2. submit quote requests;
3. book service appointments

The contract is concluded upon confirmation of the appointment by email or SMS. Online prices are indicative; the final price is confirmed after vehicle inspection at the workshop

Payment is due after the service is completed, unless otherwise agreed. We accept cash, bank transfer, or card (if a terminal is available). Prepayments (if any) are treated as advances and deducted from the final invoice

If you book exclusively online, you can cancel the appointment free of charge up to 24 hours before the scheduled time or within 14 days of booking

Once the service provision has begun at the workshop, the statutory right of withdrawal does not apply

You undertake to:

• provide true contact and vehicle details;
• arrive punctually or inform about delays;
• not introduce malicious software or use the Website in a manner that could disrupt its operation (Art. 8 of the Act on Provision of Electronic Services)

All texts, logos, and images on the Website are the property of SMotors or licensors. They may not be reproduced without written consent

Nothing herein excludes liability for death or personal injury caused by negligence. Otherwise, the Service Provider is liable only for direct damages up to the amount actually paid by the Client for the specific service. The Website is provided "as is"; we do not guarantee uninterrupted availability

Complaints should be sent to contact@smotors.pl with the subject "Complaint". We will respond within 14 calendar days

The Terms are governed by Polish law. Disputes shall be resolved by the competent court in Krakow, unless mandatory consumer protection laws provide otherwise

Consumers may also use the EU online dispute resolution platform: ec.europa.eu/consumers/odr.

We may update the Terms; the new version is effective upon publication on the https://smotors.pl/en/terms-of-service . Customers will be notified by email if changes significantly affect booked services